Capability · Visitor tasks
Help existing customers get things done.
With visitor tasks switched on, Tyson helps people who already use you: where to manage their account, how deliveries and returns work, and when to hand over to your support team.
Built for: Membership and subscription businesses · Portals and customer accounts · Charities and organisations · Any site with repeat visitors
Tyson
Visitor tasks
How do I change my delivery address?
You can do that in your account under Addresses. Here’s the page.
Your account
- Account › Addresses
Open page
My last order was damaged.
Sorry about that. I’ve sent this to the support team with your details.
Support request sent
Damaged item · last order
Your dashboard
4 visitors are waiting
What Tyson does
- Answers from your policies and help pages
- Links to the exact page for the task
- Forwards support questions to your team
- Recognises returning visitors
What Tyson never does
- Changes account settings
- Cancels or refunds orders
- Sends unsolicited email
What your team sees
- Support requests with the full conversation
- Common questions to improve your help pages
- “requests” wording instead of orders
Set up in three steps
- 1Connect your website — WooCommerce, Shopify or any custom site.
- 2Pick your business type. AutoTill suggests the right capabilities.
- 3Switch capabilities on or off any time. Tyson, your menus and alerts follow.
Questions
- Can Tyson change things in my customers’ accounts?
- No. Tyson points customers to the right page or forwards the request to your team. He never changes accounts, cancels or refunds.
- Where do support requests go?
- To your support email with the full conversation, and into your AutoTill dashboard.