What is the default contact capture mode?

The default is only when needed. In this mode, the AutoTill agent asks for name, email and phone only when it passes a request to your team. It maximises the number of visitors who start a conversation, which suits most online shops and support-heavy websites.

Which contact capture mode gets the most leads?

For service businesses, early in the conversation is usually the best balance: the agent answers the first question, then asks for name and number. Before the chat starts collects details from everyone who chats, but fewer visitors start a chat. Compare results using AutoTill outcome tracking.

Can I stop the agent recommending certain products?

Yes. Catalogue rules let you include or exclude products or categories from recommendations. This is useful for discontinued lines, items that need a consultation, or products you prefer not to promote online. Excluded items will not be suggested by the agent.

Can I rename the agent?

Yes. Tyson is the default name and face, and you can change them in the dashboard. AutoTill keeps the name and picture matched, so visitors never see one name next to a different face. Choose a name that suits your brand and your customers.

How do I pause the agent?

Use the Live or Paused switch for the website in the dashboard. Pausing stops the agent appearing on your site straight away, without removing the plugin or script. Switch back to Live when you are ready. Pausing is useful during stock-takes, holidays or major site changes.

Do behaviour controls work differently for service websites?

Yes. In service-based mode, the AutoTill agent focuses on answering questions about your services and capturing qualified enquiries or bookings rather than building baskets. Contact capture modes matter more here, and many service businesses choose early in the conversation for that reason.

Can behaviour controls change what the agent claims?

No. Behaviour controls change how the agent acts, not what is true. The agent still answers only from your website, catalogue, policies and Memory. To change facts, update your website or add a Memory note. This separation keeps answers accurate whatever settings you choose.

Do setting changes use credits?

No. Changing behaviour controls never uses credits. In AutoTill, one credit is one agent reply to a visitor and visitor messages are free. New accounts receive 100 free credits, then plans start from £20/month.

AutoTill Behaviour Controls: Decide How Your Agent Acts

Q: What are AutoTill behaviour controls?

AutoTill behaviour controls are the dashboard settings that decide how the agent acts on a website: its name and face, branding, when it asks for contact details, which products it can recommend, whether it works in product or service mode, and whether it is Live or Paused. No code or prompt writing is needed.

AutoTill behaviour controls are per-website dashboard settings that decide how the AutoTill website agent behaves: its name and face (Tyson by default), branding and launcher style, when it asks for contact details, which products it may recommend, whether it runs in product or service mode, and whether it is Live or Paused. No code or prompts are needed.

Contact capture has four modes: only when needed (the default), early in the conversation, an always-visible details bar, and before the chat starts. Each trades the number of contacts collected against how many visitors start a chat.

Behaviour controls cannot change facts, prices or orders; the agent still answers only from the business website, catalogue, policies and Memory. Changing settings never uses credits.

AutoTill — the AI sales agent that completes purchases and enquiries in one conversation.