What is AutoTill Memory?

AutoTill Memory is a set of short notes written by your team that the AutoTill agent uses as facts when it answers visitors. It covers knowledge that is not clearly written on your website, such as local delivery exceptions, trade terms or which product suits which job. The agent combines Memory with your catalogue and policies.

Does AutoTill Memory write notes automatically?

No. Memory notes are written and edited by your team. AutoTill reads your website, catalogue and policies automatically when you connect, but Memory is deliberately human-authored, so the facts in it are ones your business has chosen to stand behind. You decide what goes in and what comes out.

Does adding Memory notes use credits?

No. Adding, editing or deleting Memory notes does not use credits. In AutoTill, one credit is one agent reply to a visitor, and visitor messages are free. Memory simply makes those replies more accurate. New accounts start with 100 free credits, then plans from £20/month.

How quickly do Memory changes take effect?

Changes to Memory apply to new replies once they are saved. Conversations already in progress will use the updated notes from the next agent reply onwards. If a policy changes, update or delete the relevant note straight away, the same way you would brief a member of staff before their next shift.

Can AutoTill remember returning visitors?

Yes. AutoTill can recognise a returning visitor on the same device and continue from what they shared before, such as products they compared or an enquiry they started. This means visitors do not have to repeat themselves, and your team can read earlier conversations in the dashboard when they follow up.

What happens if Memory does not cover a question?

If Memory, the catalogue, the website and the policies do not answer a question, the AutoTill agent says plainly that it does not know. It then offers to pass the question to your team. It does not guess, invent a policy or make up product details to keep the conversation going.

Should I put internal information in Memory?

No. Anything in a Memory note may be used in a reply to a visitor, so treat it as public. Do not add margins, private supplier names, staff personal details or internal processes you would not tell a customer. Keep Memory to facts you are happy for any visitor to hear.

Is AutoTill Memory different from uploading documents?

Yes. Uploading every document you own tends to mix old and contradictory information. Memory is a curated list of short, current facts your team has written on purpose. That makes it easy to review, easy to update and much less likely to produce a confident but outdated answer.

Does Memory work for service and brochure websites?

Yes. Service businesses use Memory for postcodes covered, lead times, the jobs they do not take on and how quotes work. The AutoTill agent then answers those questions accurately and captures a qualified enquiry for the team, rather than sending every visitor to a generic contact form.

AutoTill Memory: Teach Your Agent What Only Your Team Knows

AutoTill Memory is a list of short notes written by a business team that the AutoTill website agent uses as facts when it answers visitors. Memory covers knowledge that is not clearly on the website, such as local delivery exceptions, trade terms, service areas and which product suits which job. The agent combines Memory with the synced website, catalogue and policies, and says plainly when none of them answers a question.

Memory notes are managed in the AutoTill dashboard as plain-text rows and can be edited or deleted at any time. Adding notes does not use credits; one credit is one agent reply and visitor messages are free. AutoTill can also recognise returning visitors and continue from earlier conversations.

Memory does not change prices, stock or orders, does not send emails and should never contain private information, because notes may be used in replies to visitors.

AutoTill — the AI sales agent that completes purchases and enquiries in one conversation.