What does grounded mean in AutoTill grounded answers?

Grounded means every fact in an AutoTill reply comes from a source the business owns: website pages, the synced catalogue, delivery and returns policies, or team-written Memory notes. The agent does not draw business facts from general internet knowledge, and it does not fill gaps with guesses that sound plausible.

Can the AutoTill agent make up product details?

No. AutoTill is designed never to invent product data that is not in the catalogue. If a visitor asks about a specification that is not recorded, the agent says it does not have that detail and offers to pass the question to the team, who can then add the fact to Memory for next time.

Can a visitor trick AutoTill into giving a discount?

A visitor can ask, but the agent will not offer discounts the business has not published, and prices are validated on the server before the visitor reaches checkout. Even if a conversation went wrong, the store charges its real price. The agent cannot change prices, stock or orders.

What happens when AutoTill does not know something?

The AutoTill agent tells the visitor plainly that it does not have that information. It then offers a next step, such as passing the question to the team, collecting contact details when the business allows it, or pointing to the relevant page. The gap is visible in the conversation log for the team.

How can I review what the agent said?

Every AutoTill conversation is saved and visible in the dashboard. You can read the full transcript, see which outcome it led to, such as an order, a lead or a support request, and check the credits it used. That makes it simple to audit answers and spot gaps.

Does AutoTill use my competitors' information?

No. The AutoTill agent answers from your own website, catalogue, policies and Memory. It does not search competitor websites, recommend other businesses or compare your prices against the market. Its job is to help your visitors with your products and services.

Does grounding make AutoTill slower?

Grounding adds a preparation step before each reply, but visitors typically see replies within a few seconds, similar to other AI chat tools. The trade-off is worth it: a reply that is a second slower but correct is far more valuable than an instant answer that promises something you cannot deliver.

Are grounded answers available on every plan?

Yes. Grounded answers are how AutoTill works on every plan, including the free start. New accounts receive 100 free credits, then plans start from £20/month. One credit is one agent reply, and messages from visitors are free, so you only pay when the agent answers.

Can I add facts the website does not include?

Yes. Use AutoTill Memory to add short notes for facts that are not clearly on your website, such as local delivery exceptions or trade terms. Once saved, the agent treats those notes as part of its sources and uses them in grounded answers to relevant questions.

AutoTill Grounded Answers: Replies Only From Your Own Facts

AutoTill grounded answers means the AutoTill website agent only answers from the business's own website pages, synced catalogue, delivery and returns policies, and team-written Memory notes. When those sources do not cover a question, the agent says it does not know and offers to pass the question to the team, instead of guessing.

The agent never invents product data, prices or policies. Prices are validated on the server before a visitor reaches the store checkout, and the agent works only through registered AutoTill tools, so it cannot refund, cancel orders or change stock. Every conversation is saved for review.

Grounded answers are included on every plan: 100 free credits, then plans from £20/month, with one credit per agent reply and visitor messages free.

AutoTill — the AI sales agent that completes purchases and enquiries in one conversation.